Terms and Conditions
Last updated 22 October 2026. If anything here is unclear, ring us on 07742 413224 and we will explain it plainly.
About these terms
These terms apply to work carried out by Meridian Maintenance Ltd. They sit alongside the written quotation we send you. If the quotation says something different, the quotation takes priority.
Quotations
Quotations are free and there is no obligation to go ahead. Unless the quotation says otherwise, it stays valid for 30 days. It is based on what we could see when we looked at the job and on what you told us. If we find something on the day that could not be seen before, such as hidden damage, we will stop, explain it and agree any change with you before carrying on. We will never carry out extra work you have to pay for without your agreement.
Deposits and payment
We do not ask for a deposit. Payment is due when the work is finished unless your quotation sets out something different, and we will confirm how to pay when we send it. The new customer discount of 10% applies to your first job with us and is shown on your quotation.
Access and preparation
Please make sure we can safely reach the work area on the agreed day. It helps if cars are moved off driveways being cleaned, windows and doors near the work are closed, and garden furniture and anything fragile is moved out of the way. Let us know about anything we should be careful of, such as a delicate plant, a pet or a tricky access route.
The condition of your property
Cleaning and maintenance can reveal problems that were already there, such as loose or cracked tiles, failing mortar, blown render, or paving and decking that were already damaged. We are not responsible for faults that existed before we started, but we will always point them out and talk you through them.
Weather and rearranging
Some jobs, such as painting, re-pointing and sealing, need dry weather, and we may need to move a booking if the forecast would affect the result. We will let you know as early as we can. If you need to cancel or move a booking, please tell us as soon as possible.
Your rights as a consumer
Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. Where you agree a contract with us away from business premises, for example at your home, you have the right to cancel within 14 days, and we will explain how when you book. If you ask us to start work within those 14 days, you may have to pay for work already carried out if you then cancel.
Our responsibility
We will carry out our work with reasonable care and skill. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or for fraud.
If something is not right
Please tell us straight away on 07742 413224 or at meridianmaintenance66@gmail.com. We will come back to you promptly and, where the fault is ours, we will put it right.
Law
These terms are governed by the law of England and Wales.
Meridian Maintenance Ltd
Tunbridge Wells, Kent TN4
07742 413224 ·
meridianmaintenance66@gmail.com